Returns & Exchanges

At Neil Young, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unused condition. Our goal is to ensure a seamless and transparent experience should you need to exchange or return your products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Return Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring that the original tags and packaging are included to avoid processing delays.

• 4.
  Receive Refund

  After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.